Help Desk Solutions (Gorgias, Zendesk, Intercom, etc)
We specialize in setting up and optimizing Help Desks for Support teams. Our partnerships with various providers allow us to choose the best solution for you.
Set-Up Gorgias Today
Gorgias offers the top support integration for Shopify. Perfect for small businesses just getting started.
4 articles
Set-Up Zendesk Today
Zendesk stands out as a flexible and scalable Help Desk solution, perfect for businesses of any size, especially those planning for rapid growth.
4 articles
FAQs related to Help Desk Support through CX Collective
What can I expect from the Help Desk Support plan?
You'll need to book us for at least 10 hours each month. Unused time won't carry over to the next month. Send us your challenges throughout the month,...
Which Help Desks does CX Collective offer Support for?
We only support Zendesk and Gorgias on an on-going basis. Because we know Zendesk and Gorgias like the back of our hand, these are the only two t...
How does support with CX Collective differ from support with the Help Desk vendor?
The difference is simple: We fix the issue for you. Help Desk vendors aren't in the business of support, but we are. We often hear how frustrating it...
How quickly will CX Collective address my concerns?
We were founded by a Workforce Management expert turned head of Support, so response time and efficient and effective responses are just a way of life...
FAQs related to Help Desk Implementation
Which Help Desks does CX Collective work with?
We know Zendesk and Gorgias like the back of our hand. But we're also pros with platforms like Zoho, Intercom, and Kustomer. No matter the system,...
How should you prepare for a Help Desk Implementation?
Getting ready for an implementation can seem like an impossible task. But don't worry, we've got a few tips to make it easier: Documented Workflows, P...
What's the CX Collective process for a Help Desk Implementations, Optimizations or Migrations?
Migrating to a new Help Desk might sound like a big task—and it is—but we've got the know-how to make it a smooth transition. Whether you're doing thi...
How does CX Collective determine what you need in a Help Desk?
We're support leaders at heart. Because we've walked in your shoes, we know what you need to be successful. We learn about you. We call this our inves...