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FAQs related to Help Desk Support through CX Collective

Which Help Desks does CX Collective offer Support for?

Edited

We only support Zendesk and Gorgias on an on-going basis. Because we know Zendesk and Gorgias like the back of our hand, these are the only two tools we're currently providing support for.

Our reasoning is simple: we can resolve most issues ourselves which allows us to get back to you with solutions quickly. Most issues are resolved the same day.

What's in it for you?

Quick Solutions

  1. We handle most problems ourselves, because we've probably seen it before.

  2. If you send over an issue, you won't get an article back. You get fast responses and solutions.

Vendor Support

  1. If there's a bug, we contact the vendor for you.

  2. We ensure the issue is resolved fully.

Feel confident knowing we’ve got your back with Zendesk and Gorgias. Click here to learn more about our Help Desk solutions, or schedule an Exploratory Call.

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