Solutions for starting a Support Team
These services can be done with you or for you, ensuring scalable support.
Let's Launch your first Support Team
What is the Launch program by CX Collective?
Building a customer support team can be tough, but with the right help, you can create a successful and scalable team. Launch offers startups the perf...
How long does the Launch Program take to implement?
Through our Launch program, we help startups design your customer support experience. This involves figuring out the best times and ways for customers...
Let's set up your Help Desk
Which Help Desks does CX Collective work with?
We know Zendesk and Gorgias like the back of our hand. But we're also pros with platforms like Zoho, Intercom, and Kustomer. No matter the system,...
How should you prepare for a Help Desk Implementation?
Getting ready for an implementation can seem like an impossible task. But don't worry, we've got a few tips to make it easier: Documented Workflows, P...
What's the CX Collective process for a Help Desk Implementations, Optimizations or Migrations?
Migrating to a new Help Desk might sound like a big task—and it is—but we've got the know-how to make it a smooth transition. Whether you're doing thi...
How does CX Collective determine what you need in a Help Desk?
We're support leaders at heart. Because we've walked in your shoes, we know what you need to be successful. We learn about you. We call this our inves...
Let us be your Help Desk Admin
Which Help Desks does CX Collective offer Support for?
We only support Zendesk and Gorgias on an on-going basis. Because we know Zendesk and Gorgias like the back of our hand, these are the only two t...
How does support with CX Collective differ from support with the Help Desk vendor?
The difference is simple: We fix the issue for you. Help Desk vendors aren't in the business of support, but we are. We often hear how frustrating it...
How quickly will CX Collective address my concerns?
We were founded by a Workforce Management expert turned head of Support, so response time and efficient and effective responses are just a way of life...