What is the Launch program by CX Collective?

Building a customer support team can be tough, but with the right help, you can create a successful and scalable team. Launch offers startups the perfect solution for creating customer support teams that boost satisfaction and revenue.

We help startups design your customer support experience. This involves figuring out the best times and ways for customers to contact you, and making sure those interactions leave customers feeling good.

We create guidelines that match your brand's personality. Imagine your company as a person; we make sure your team members represent that person well. We also have an easy-to-use online training program for new employees.

We set up tools that make it easy for customers to connect with your brand. While we are experts in using Zendesk and Gorgias, we can also work with other platforms like Zoho, Intercom, Kustomer, and more.

• Create Customer Journey: Design the path customers take when they interact with your brand.

• Establish Customer Service Policies, Processes, and Workflows: Develop rules and procedures for providing great customer service.

• Set up Help Center and FAQs: Create a section on your website where customers can find answers to common questions.

• Help Desk Selection and Implementation (e.g., Zendesk, Gorgias): Choose and set up the best tools for managing customer support.

• Standard Operating Procedures and Internal Knowledgebase: Establish routine procedures and a database of information for your team.

• Onboarding Training for New Hires (add-on): Provide training for new employees to get them up to speed.

• KPI and Metric Definition for Data-Driven Decisions: Identify key performance indicators and metrics to make informed decisions based on data.

Interested in learning more about the Launch program? Visit www.cxcollective.com/launch