How long does the Launch Program take to implement?

Through our Launch program, we help startups design your customer support experience. This involves figuring out the best times and ways for customers to contact you, and making sure those interactions leave customers feeling good.

• Create Customer Journey: Design the path customers take when they interact with your brand.

• Establish Customer Service Policies, Processes, and Workflows: Develop rules and procedures for providing great customer service.

• Set up Help Center and FAQs: Create a section on your website where customers can find answers to common questions.

• Help Desk Selection and Implementation (e.g., Zendesk, Gorgias): Choose and set up the best tools for managing customer support.

• Standard Operating Procedures and Internal Knowledgebase: Establish routine procedures and a database of information for your team.

• Onboarding Training for New Hires (add-on): Provide training for new employees to get them up to speed.

• KPI and Metric Definition for Data-Driven Decisions: Identify key performance indicators and metrics to make informed decisions based on data.

This program can take around 150 hours to create. Times vary based on the complexity of your product, services and tech stack.

Interested in learning more about the Launch program? Visit www.cxcollective.com/launch