How long does the Scale Program take to implement?

Through our Scale program, we help established companies re-design your customer support experience. This involves figuring out the best times and ways for customers to contact you, and making sure those interactions leave customers feeling good.

• Customer Journey Adjustment: We fine-tune every step of the customer's interaction with your company to make it smoother and more enjoyable.

• Evaluation of Customer Service Policies, Processes, and Workflows: We review and improve your customer service rules and workflows to make them more efficient.

• Develop Self-Service Strategy: We help you set up systems so customers can find answers on their own, reducing the load on your support team.

• Help Desk Migration, Revision, and Training: We assist in upgrading or moving your help desk and train your staff to use it effectively.

• Standard Operating Procedures and Internal Knowledge Base Setup: We create easy-to-follow procedures and set up a knowledge base for your team.

• Onboarding Training for New Hires (Add-On): We offer additional training to help new employees get up to speed quickly.

• KPI and Metric Definition for Data-Driven Decision Making: We help you define key performance indicators (KPIs) and metrics to make decisions based on data.

This program can take around 300+ hours to create. Times vary based on the complexity of your product, services and tech stack.

Interested in learning more about the Launch program? Visit www.cxcollective.com/scale