How long does a Gorgias Implementation take?

Implementation times vary (we know that's not what you want to hear, but it's true) and it depends on how much documentation you'll require to get your team up to speed.

A basic setup includes only Email and Chat. We will include a custom field for tracking, and basic documentation (not branded) for using Gorgias. The timing depends on how clearly your current processes and workflows are documented.

• Support + Chat (Existing Processes): Plan for at least 20 hours.

• Support + Chat (No Existing Processes): Plan for at least 50 hours.

We also include access to our Gorgias New Users Training, and copies of our SOPs that can be moved to your own Knowledge Base. These documents are generic and not branded for you. If you'd like to have them branded we can do that for you. Just ask!

You can always add more channels. The estimated time for implementing the additional channels will vary. We can help you with:

• Voice

• SMS

• Help Center

• Contact Form

Customized SOPs + Onboarding Guide

Includes branded SOPs and specific workflows for supporting your customer on Gorgias. We will also include a guide that shows you how to share the documentation for learning.

Customized Training

Includes a branded Gorgias training, plus customized workflows based on your setup. You may opt to have this training limited to Gorgias use, or it can be developed into a full new hire training course.. Plan for at least 20 additional hours.

The training an be hosted wherever you desire, thought we recommend Thinkific.

You don't have to make the decision now. We’re here to guide you every step of the way to ensure everything is set up to meet your needs.

Get started today Schedule a call.