How long does a Zendesk Optimization take?

Turning a cruise ship takes time, and so does optimizing your support operations. At CX Collective, we understand that meaningful change requires a hands-on approach and dedicated effort. Optimizations are generally a minimum of 200 hours for Zendesk.

Read on to see how we make it happen.

At CX Collective, we go beyond the surface. When you partner with us, your support leadership team grows by six experienced professionals.

1. Understand Your Current Operations: We start by learning about your existing processes and challenges.

2. Create Practical Examples: Once we understand your needs, we develop practical examples to show you how things could improve.

3. Test and Refine: With your approval, we begin testing these new methods to ensure they work effectively.

4. Develop Training Materials: After achieving success, we create comprehensive training materials for your team, leaders, and admins.

5. Training and Implementation: Finally, we offer training through e-learning, leader-facilitated sessions, or both, and help you go live with the new processes.

6. Ongoing Support: At the end of our process, you can choose to keep us as your extended support team or continue independently with the tools and knowledge we've provided.

Partner with CX Collective and experience a seamless transition to optimized customer support. Let's grow better together.

Let's get started! Visit www.cxcollective.com/explore to get started!