Playbooks FAQ
Playbooks for Every CX Challenge. Practical, self-paced guides from operators who’ve been there.
🟣 General Program Information
What Is CX Collective Advantage?
CX Collective Advantage is an on-demand certification platform that helps customer experience professionals grow their skills and careers—on their own...
Who is CX Collective Advantage for?
This program is designed for support(CX) leaders—whether you're managing a team today or aiming to lead strategy tomorrow. CX Collective Advantage is ...
What do I get when I enroll?
When you enroll, you get 90 days of access to everything you need to grow your CX skills—plus support from a community that gets it. 90-day access to ...
What makes CX Advantage Collective different?
CX Collective was built by a CX leader, for CX and support ops pros who want actionable, strategic training—not generic advice. Our founder is a f...
🟣 Certification Tracks
Which CX Certification Path Is Right for You?
Ready to level up your customer experience leadership? This guide helps you pick the right certification path to grow your skills, boost your confiden...
Can I take just one course?
Yes! You can enroll in individual courses if you're looking to dive into a specific skill or topic. We encourage you to learn in the way that works be...
Do I have to take every course?
Nope! Not all courses are required for certification—some are electives. Each course is clearly labeled with (Required) or (Elective) in the title...
Is certification required?
Certification is completely optional—but it’s a powerful way to prove your skills and stand out in the CX field. Capstone projects tied to certificati...
What certifications can I earn?
CX Collective Advantage offers multiple certification tracks so you can grow in the areas that matter most to your CX career. Certified CX Operations ...
🟣 Pricing & Access
How can I get the courses paid for by my company?
If you're waiting on your company to approve working with us, copy and paste this letter to help speed things up! Need a nudge to get your team on boa...
How long can I access courses?
If you buy an individual course, you’ll have 90 days to access all the materials. When you subscribe to a certification track or the all-access plan, ...
Need a refund? Here's how
Not loving your experience? No worries—we’ve got you. We offer a full refund within 7 days if you're not satisfied. To be eligible: Your request is wi...
Can I try a course free?
Yes! While full courses are paid, you can start with a free AI Readiness Assessment to get a feel for the content and value. The AI Readiness Asses...
🟣 Affiliate & Consulting Opportunities
How do I become an affiliate?
It’s easy to join the CX Collective Advantage affiliate program—just apply online ! If you're ready to refer, promote, and earn: Head to the affilia...
Is there an Affiliate program?
Yes! CX Collective Advantage offers an affiliate program for folks who want to spread the word and earn along the way. If you're a consultant, coach...
🟣 Community & Support
What’s the best way to stay updated?
The best way to stay updated on new course launches is to enroll in one of our free courses. It’s a two-for-one—you get a taste of the learning experi...
How do I contact the team?
Need help or have questions? The CX Collective Advantage team is just a message away! You can get in touch by: Emailing us at: advantage@cxcollectiv...
Is there a community for learners?
Yes! Every enrollee gets access to our private Slack community for real-time support and connection. When you join CX Collective Advantage, you also j...
🟣 For Current Enrollees
Can I extend my course access?
Yes! If you need more time to finish your courses, we’ve got options to help you keep going. If your 90-day window is ending and you haven’t finished,...
Do I get a discount on new tracks?
If you're currently enrolled in a track and a new one launches, you're eligible for exclusive pricing—we’ve got you! As a current track member, you ge...
Do I get new courses too?
Yes! If you're enrolled in a track, you’ll get access to any new courses launched during your 90-day access window. When you join a track, your access...
How do I sign into Thinkific?
You can sign into your course account anytime at the link below! Use this direct link to access your Thinkific course dashboard: 👉 Sign in to Thinki...