🏆 What makes CX Collective unique?

Our team of dedicated professionals is here to create a seamless and user-friendly experience for your leadership team, agents, and customers.

With over 50 years of combined expertise, our team includes Help Desk Administrators, Systems Analysts, Data Scientists, and an extended Support Team.

You can trust that you are getting experts who excel in their fields and are passionate about delivering top-notch service.

Most importantly, we know what it takes to build effective and efficient support operations for you or with you. That sets us apart from other consultants who may not have the actual hands-on experience.

Our founder, Ty Givens, has worked in Support since 2000. She started her career in Workforce Management and began running support teams in 2013. Her impressive resume includes roles at:

• Office Depot - Analyst, Workforce Management and Operations

• Home Depot - Head of Workforce Management

• Intuit - Head of Workforce Management, PSD

• Herbalife - Global Head of Workforce Management

• Molina Healthcare - Head of Workforce Management

• Shoedazzle - Head of Customer Support

• See's Candies - Head of Customer Support

• Thrive Market - Head of Customer Support

• Joany - Head of Customer Support

In 2016, she launched The Workforce Pro, now known as CX Collective, and since then, has worked with over 50 companies.

Want to see who we've worked with? Check out our list of clients on Instagram by viewing who we follow. Click here to view our client list.

We’re excited to share our expertise and help you build the best support operations. Let's work together to create something amazing!