What services (solutions) do you offer?
We want to be your go-to for Support Operations Excellence. While we have defined programs, we're happy to have you design your own to reach your goals at the end of the day.
At CX Collective, we offer a wide range of effective solutions to aid startups and established companies in building their best possible customer service experience.
We like to think of our services as solutions. Solutions to your problems... read on to see what we can do for you.
Solutions for Startups looking to develop their first team
Launch: Our tailored approach enhances your startup's customer experience by focusing on key touchpoints and emotions. We align policies with your brand persona and provide e-learning programs to ensure staff embody brand values consistently. Specializing in Zendesk and Gorgias, we offer customized customer service policies and KPI definition for data-driven decisions. Drive success through exceptional customer experiences with us.
Solutions for Startups and Established businesses looking to expand
Scale: Our approach is tailored to each client, ensuring personalized solutions that address specific challenges and opportunities. By leveraging our industry expertise and a deep understanding of scaling businesses, we help you deliver exceptional customer experiences that foster loyalty and drive growth.
CX Plan: simplify the budgeting process and provide essential data so you can make informed decisions with a click of a button. Our program is designed to give you everything from headcount estimates to cost forecasts, so that managing growth no longer feels like rocket science!
Help Desk Solutions
Help Desk Implementation: We implement Help Desks in a customer and employee-centric way by focusing your needs with your Help Desk's capabilities. We offer flexible timelines, agent training and will leave you with administration documentation to maintain with our without us. CX Collective enables you to skip the 'trial & error' phase, and get right to the results.
Help Desk Migration: We offer a comprehensive service to help smoothly transition your Help Desk and provide ongoing support. Our process is designed to minimize complexity and ensure your team's comfort with the new Help Desk system.
Help Desk Support: With this service, you no longer have to rely on Zendesk or Gorgias for support. Just send us your issue, and we'll handle it for you. If it's a bug, we can't resolve, we'll take it up with Zendesk or Gorgias on your behalf.
We're ready when you are! Book a call with us to get started.